Account Manager 🇫🇷

About The Role 🚀 As an Account Manager, you will be responsible for retaining and growing Bigblue’s key accounts — some of the most promising European D2C brands — and play a central role in their success. Location: Paris 9th, France (Hybrid) As an Account Manager, you will: - Build strong, long-term partnerships - Build and maintain strong relationships with strategic merchant accounts - Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact - Define improvement plans with merchants based on data analysis - Identify new partnership opportunities and define improvement plans with merchants - Deliver customer excellence - Support stakeholders in their day-to-day use of Bigblue’s services - Monitor customer feedback and performance trends, and translate them into actionable improvements - Contribute to product and operational improvements based on merchant insights and market trends - Optimize internal processes and tools to improve the overall customer experience - Grow hand-in-hand - Contribute to our merchants’ strategic development and identify their metrics that drive growth - Identify potential signals of dissatisfaction and implement solutions to answer them - Suggest out-of-the-box initiatives to engage our existing merchants - Implement cross-selling and upselling strategies to address customer needs and unlock value You would be a great fit if this sounds like you: - 3+ years’ experience in customer-facing roles, including experience in logistics, fulfilment, e-commerce, or a related industry - Native-level French and professional proficiency in English - Strong communicator and relationship builder, comfortable managing multiple stakeholders - Data-driven, with solid Excel skills and experience presenting actionable insights during business reviews - Commercially minded, with strong problem-solving, prioritisation, and strategic-thinking skills - Proactive, autonomous, adaptable, and eager to deepen your logistics expertise - Based in Paris or willing to relocate Bonus points for 🥇 - You have an entrepreneurial spirit, have founded a startup or a company in the past - You're passionate about digital and making life simpler with technology - You like solving new problems and are never settling for how something "has always been done" - You speak another language (Spanish, German *It is nice to have a previous experience in logistics, DTC or any industry linked to e-commerce (but definitely not a must-have !)