Dutch Customer Technical Advisor | Athens Greece - GRE1

At the moment Cross Border Talents is looking for Dutch speakers to work in Athens, Greece. Are you interested in moving abroad? Your Role as a Customer Technical Advisor: - Respond and record consumer inquiries/questions raised through free phone lines for customers; - Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database; - Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy; - Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; - Troubleshoot through the use of open questions, support documents, and system training; - Offer recommendations to common problems or frequently asked questions. Requirements Requirements for the Customer Technical Advisor: - High School Diploma or Higher - Native/Fluent Dutch ; - Good level of English, C1; - Writing speed: 20 words per minute - Active Listening - Good Problem Solving Skills - Strong troubleshooting skills Benefits Cross Border Talent's Offer: - Paid travel Expenses; - Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations; - Renewable contract of 12 months; - Health Coverage and Private Health Care; - Attractive Salary with performance bonus; - Working hours: 40h per week = is 8 hours per day / 5 days a week; - Greek lessons - Free Real Estate Agency Fee