Dutch Travel Customer Support - Katowice, Poland

Tasks: - Responding to customers via phone, chat, and e-mail (outbound and inbound). - Support customers with travel difficulties. - Change the reservation both in time and destination, change of personal data - Advise partners on flights, products, prices, fares, rules, and online services contributing to the success of our client. - Dealing with cancellations and refunds Requirements Requirements: - Dutch C1 and English B2 (both spoken and written) - Excellent technical skills (MS Office, Browsers, general computer skills) - Positive energy, enjoy communicating with customers and colleagues - Previous experience in Customer service, digital service platforms and CRM tools is an advantage Benefits What do we offer you? - Work for the largest, well-known Trip.com company - Salary: 9000 PLN gross monthly - 1st contract – probation – 3 months (training is paid from day 1). - Private medical care (Luxmed), - Group insurance program, sports, and leisure program (My benefit), - A very dynamic and international work environment with plenty of career opportunities, - Social activities, events, and celebrations, - Multinational environment.