Customer Support Associate - Makati

We are seeking a Customer Support Associate to join a growing team in Makati. The ideal candidate will provide excellent customer service by handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and support. Key Responsibilities - Respond promptly and professionally to customer inquiries via phone, email, and chat - Assist customers with their concerns and provide appropriate solutions - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to improve customer service processes - Meet or exceed individual and team performance targets Requirements - At least a high school graduate - Must have at least 12 months of solid BPO experience - Must be conversant in both spoken and written English - Amenable to work fully on-site in Makati City - Amenable to work on graveyard shift and shifting schedule - Can start ASAP Benefits - Free HMO - Free Dependents - Night Differential - Program Incentives Please note that this is contingent to the final company or account you'll be profiled to.