Operational Risk and Permanent Control Officer

We are looking for an Operational Risk & Permanent Control Officer to join the CLM Operations team and play a key role in strengthening the operational risk management and internal control framework. This position requires a proactive and analytical professional who can work autonomously, collaborate with multiple stakeholders, and contribute to the continuous improvement of risk governance and control processes. Key Responsibilities: - Operational Risk Management - Identify, assess, and monitor operational risks across CLM Operations activities. - Develop and maintain Risk Cartography in line with the Group's Risk & Control Self-Assessment (RCSA) methodology. - Collect, analyze, and monitor operational incidents, identifying trends and recommending mitigation actions. - Assess risk exposure and contribute to the definition and implementation of risk mitigation plans. - Support regulatory capital monitoring and operational risk assessment activities where applicable. - Participate in projects with significant impact on the operational risk and permanent control framework, ensuring risks are identified and adequately managed. - Permanent Control & Internal Control Framework - Ensure the effective implementation, maintenance, and continuous improvement of the Permanent Control framework. - Assess the quality and effectiveness of the control environment, monitoring control execution and identifying areas for enhancement. - Perform reviews and second-level controls to validate the adequacy and effectiveness of existing control mechanisms. - Ensure regulatory obligations are appropriately covered through the control plan and related monitoring activities. - Provide guidance, recommendations, and formal opinions on decisions impacting operational risk management and risk appetite, including outsourcing initiatives and transformation projects. - Monitor the implementation of recommendations issued by Internal Audit, Regulatory Authorities, Second Line Functions, and External Auditors. - Promote operational risk awareness and a strong risk culture across business and operational teams. - Governance, Reporting & Coordination - Support risk governance bodies and contribute to the coordination of operational risk and permanent control committees. - Prepare regular and ad hoc reporting for management and relevant stakeholders. - Ensure transparent, accurate, and timely reporting of risk and control information. - Maintain procedures, controls, and operational documentation up to date. - Coordinate the use of internal risk and control management tools, ensuring data quality and consistency. - Track risk indicators, remediation plans, action items, and control recommendations. - Bachelor's degree in Risk Management, Business Administration, Finance, Economics, Engineering, Audit, or a related field. - Previous experience in Operational Risk, Internal Control, Audit, Compliance, Risk Management, or similar functions. - Strong understanding of Operational Risk Management and Internal Control frameworks. - Experience conducting risk assessments, incident analysis, and mitigation planning. - Ability to interpret regulatory requirements and translate them into effective operational controls. - Experience preparing management reporting, risk indicators (KRIs/KPIs), and risk analysis documentation. - Advanced knowledge of Microsoft Office tools, particularly Excel and PowerPoint. - Familiarity with risk management, internal control, governance, or audit tools is highly valued. - Knowledge of banking operations, financial services, or regulated environments is considered a strong advantage. Soft Skills: - Strong analytical and critical thinking skills. - High level of accuracy, rigor, and attention to detail. - Ability to manage multiple priorities in a complex environment. - Strong sense of accountability and ownership. - Excellent verbal and written communication skills. - Ability to build effective relationships with stakeholders at different organizational levels. - Collaborative mindset and capacity to work across cross-functional teams. - Proactive approach to problem-solving and continuous improvement. - Results-oriented attitude with strong organizational skills. Languages: - Fluent English (minimum B2/C1 level). - French is considered a strong advantage. - Workplace type: Hybrid position, with mandatory on-site onboarding during the first month. - Location: Lisbon.