Patient service associate

About the company: We are a renowned healthcare institution located in Singapore, known for its commitment to providing high-quality medical care and services. Job responsibilities: - Assist patients with registration and appointment scheduling. - Provide information and guidance to patients regarding hospital services and procedures. - Handle patient inquiries and resolve issues in a timely and professional manner. - Coordinate with medical staff to ensure smooth patient flow and service delivery. - Maintain accurate patient records and update information as necessary. - Support billing and payment processes, including handling insurance claims. - Ensure compliance with hospital policies and procedures in all patient interactions. Job requirements: - High school diploma or equivalent; additional certification in healthcare administration is a plus. - Previous experience in a healthcare or customer service role preferred. - Strong communication and interpersonal skills. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Proficiency in using computer systems and software for patient management. - Attention to detail and strong organizational skills. - Ability to maintain confidentiality and handle sensitive information.