German-Speaking Customer Support Agent (Retail Project) - SA1

We are recruiting a German-speaking Customer Support Agent to join an exciting international retail customer service project based in Umhlanga, Durban. In this role, you will support German-speaking customers by providing professional assistance across multiple channels, ensuring an excellent retail and shopping experience. As a Customer Support Agent, you will: - Handle customer queries in German via phone, email, and live chat - Assist customers with retail-related inquiries such as orders, deliveries, returns, and product information - Provide prompt, accurate, and friendly service in line with brand expectations - Resolve customer complaints and escalate complex cases when necessary - Maintain detailed records of all interactions in internal systems - Meet service quality, productivity, and customer satisfaction targets - Work collaboratively with team members and supervisors to enhance customer experience Requirements To qualify for this role, you should meet the following criteria: - German language proficiency between B2 and C2 level (written and spoken) - Good command of English for internal communication - Matric / Grade 12 qualification is essential - Customer service or call centre experience is advantageous (retail experience is a plus) - Strong communication and problem-solving skills - Ability to work in a fast-paced, customer-focused environment - Comfortable working rotational shifts, including weekends if required - Basic computer skills and ability to navigate support systems Benefits Competitive salary package Paid training and onboarding Opportunity to work on a dynamic international retail campaign Modern office environment in Umhlanga Career development and growth opportunities