VIP Account Manager (Portuguese Speaking) BR

Neo Group is a Malta-based startup offering B2B services in Marketing, Tech, Data Analytics, Customer Support, HR, and Compliance. Established in 2024, it is built on over 15 years of veteran experience in multiple industries, including the iGaming industry. Despite our startup spirit, our team brings a wealth of expertise gained through years of collaboration with industry leaders. With a network of 1,400 talented professionals across 10+ countries, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace. Role Overview Unlock your full potential as a VIP Account Manager. In this B2B role, you will look after a major client's Portuguese-speaking VIP players, acting as their main point of contact and making sure every interaction feels personal and premium. You won't just be answering requests; you will be building long-term relationships, curating tailored offers, events and rewards with our cross-functional teams, and using player activity data to improve engagement and retention. If you are customer-centric, proactive, and passionate about delivering premium experiences, we would love to hear from you! What we want you to do: - Build and nurture strong relationships with VIP customers, ensuring exceptional service and support. - Proactively engage with VIP customers to understand their needs, preferences, and goals. - Provide tailored recommendations and personalized offers to VIP customers to maximize their satisfaction and loyalty. - Act as the main point of contact for VIP customers, addressing their inquiries and resolving any issues they may face. - Collaborate with cross-functional teams to deliver VIP experiences, including event invitations, special promotions, and bespoke rewards. - Monitor and analyze VIP customer activity and behavior to identify opportunities for engagement and retention. - Work closely with the VIP team to develop and execute strategies for VIP customer acquisition and retention. - Stay up-to-date with industry trends and best practices in VIP account management. The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; the scope of the job may also be subject to change as necessitated by business demand. Requirements - Fluent in both Portuguese and English, both written and spoken - Previous experience in VIP account management or a similar customer-facing role - Strong relationship-building and communication skills - Customer-centric mindset with a passion for delivering exceptional service - Excellent problem-solving and conflict resolution skills - Ability to multitask and work efficiently in a fast-paced environment - Strong analytical skills, with the ability to interpret data and drive insights - Experience in the iGaming or related industry is a plus Benefits - Join us on an exciting journey to shape and revolutionize a new brand in the market - Get ready to enjoy a comprehensive compensation and benefits package designed to enrich your work-life balance and well-being. This package includes a competitive salary, health insurance coverage, access to our on-site gym for a healthy lifestyle, complimentary breakfast and lunch to fuel your day, and a range of diverse social events to foster team spirit, belonging and collaboration - Experience an international work environment with a passionate, motivated and professional team - Be a part of our modern office space in Ta’Xbiex, conveniently located close to all amenities and one of Malta's sought-after marinas Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you! Explore Neo Group Further: For more details about life and careers at Neo Group, visit our Career Website, connect with us on Instagram, and engage with us on LinkedIn. Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!