Technical Support Engineer at Provo Utah

We are seeking a motivated L2 Support professional with 1 to 2 years or more of experience to join our dynamic team. In this role, you will provide Level 2 technical support, troubleshoot hardware and software issues, and ensure reliable IT operations for our clients. Key Responsibilities: - Provide timely and efficient Level 2 support for hardware, software, and network issues. - Diagnose and resolve complex technical problems escalated from Level 1 support. - Document support activities and solutions in the ticketing system. - Assist in system installations, configurations, and upgrades. - Collaborate with other IT teams to ensure seamless service delivery. - Maintain IT infrastructure by performing regular maintenance and updates. Requirements Qualifications: - 1 to 2 years of experience in technical support or a related IT role - Bachelor's degree in Computer Science, Information Technology or related field is Mandatory - Strong knowledge of Windows and Linux operating systems. - Experience with troubleshooting network connectivity and software issues. - Familiarity with ticketing systems and IT service management processes. - Good communication skills in English, with ability to explain technical concepts clearly.