Student position - German-Speaking Technical Support Analyst

Turn Tech Support Into Something That Matters! Looking for more than just a job? Join transcosmos Europe and support a game-changing brand in the world of portable power and sustainable technology. These aren't ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them. As a Technical Support Analyst you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions. Technical details about the position: Working hours: at least 20 hours / week, between the opening hours, which is the following: 08:30 - 17:00 from Monday to Friday. Type: student contract Location: - Debrecen, Vezér strt. 39. (Tudáspark), Hungary (fully on-site) or - Budapest, Váci út 1-3., DBH Flex, B building 3rd floor, 1062 (Hungary) (fully on-site) What you’ll be doing: - Respond to customer inquiries via phone and email with professionalism and clarity - Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more - Guide customers through product features and best practices - Escalate technical issues following structured processes - Own the customer journey from first contact to final resolution - Log all interactions accurately and ensure compliance with privacy and security standards - Collaborate with your team to deliver exceptional support Requirements What you bring: - Fluency in German (C1) and strong English communication skills (B2) - Active student status and ongoing studies - A service mindset — patient, empathetic, and solution-oriented - Confidence working with modern tech — especially mobile apps and smart devices - Basic proficiency in Microsoft Office and general troubleshooting tools - Ability to multitask, stay organized, and follow procedures - Prior experience in customer support, helpdesk, or BPO is a plus Benefits You’ll thrive if you are: - Genuinely interested in technology, sustainability, and innovation - Curious by nature — someone who asks “why” and seeks better answers - Calm under pressure and great at explaining complex things simply - Comfortable in a fast-paced, process-driven environment What we offer: - Work with a pioneering brand in the green tech and portable power space - Paid training to equip you with everything you need - A stable role in our modern office - A fun, multicultural team that values your input - Ongoing growth and development in a dynamic BPO environment