Systems Engineer - IT Support

- Keeping all IT systems running smoothly and ensuring users get the maximum benefit from them - Install and configure computer hardware operating systems, software, and applications - Administration of all IT peripherals - Installation of printer, scanner, and other ICT peripherals - User administration Domain Controller - Configuration of user profile and Office 365 configuration - Assessing the new IT requirements and procuring equipment - L1 and L2 support for all desktop and laptop users - Create, update, and maintain all IT asset inventory documentation - Installation and managing the Anti-Virus - Support and troubleshoot all IT-related issues and escalate to vendors as required - Responsible for keeping all meeting equipment, i.e., conference cam, mic, speaker, and internet, with backup in working condition for smooth meetings. - Responsible for uploading jobs, tenders, policies, and legal sections of the PSW website - Configuration, troubleshooting, and maintaining all Network Equipment - Keeping up-to-date network Diagram of office - Monitoring of the Network to determine bandwidth consumption and outage. - Troubleshoot network problems, diagnosing and solving hardware or configuration faults - Responsible for ensuring network connectivity throughout a company’s LAN/WAN infrastructure with technical considerations. - Installation and support of LANs, WANs, network segments, Internet, and intranet systems. - Managing multiple WAN Links to provide maximum uptime of internet. - Installation and configuration of Wireless network. - Configuring complete Intranet workspace location to give a single point of access to company information for employees using SharePoint online - Design and manage Office 365 SharePoint sites that meet current and future company requirements - Configure and create Site collections, Lists, Document libraries, Pages, and views to collaborate with users. - Implement document management using features like security, versioning, and access level - Create departmental sites and integrate them with the main company intranet site - Create Business process workflows to make the paperless environment - Access to business process flow which can be automated in the company - Understanding the complete process from the relevant department, creating prototyping, providing UAT, making it LIVE, and providing support to the workflows - Set up Microsoft Flows (Power automate) to provide auto approval and status update features based on predefined criteria - Provide technical support to end users and resolve day-to-day issues regarding SharePoint usage - Identify areas and processes where O365 and SharePoint can be better leveraged and facilitate process improvements. Requirements - Bachelor’s Degree in (Engineering/ICT) - preferred - 2 to 5 years of relevant experience - Certification in Microsoft Technologies (Office 365, Sharepoint) will be a plus point - MS office, Office 365, WLAN Setup, Basic Video Conferencing Setup, Office 365 Sharepoint and Power Automate