BPO Trainer - UK Collections | Quezon City

100% onsite Night shift, no guaranteed weekends off Responsibilities - Strategize, implement, and manage capability building programs that adhere to organizational objectives - Plan and control deadlines, budgets and activities. - Work with other program managers to identify risks and opportunities across different programs offered by the company - Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders - Work closely with cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new and existing initiatives. - Manage program keeping optimal return-on-investment in mind - Manage vendors and procurement processes for capability building programs. - Manage stakeholders and be accountable for delivering against established business goals/objectives Qualifications: - At least 2 years of experience as a Trainer with at least 1 year experience in a UK, US, or AUS collections account in the past 4 years - Required highest educational attainment: finished a bachelor's degree (any specialization)