Salesforce Technical Architect | Hybrid - Makati/BGC

Roles and responsibilities - Experience in managing multiple teams, clients across end-to-end Salesforce CRM development, implementation and quality assurance - Structured thinking to adapt quickly to changes in policy, processes and business priorities with demonstrated business operations experience - Define systems strategy, develop system requirements, designing, prototyping, and testing custom technology solutions, and supporting system implementation. - Interact with onshore stakeholders to understand requirements, suggest design changes, communicate daily status, and reporting. Manage stakeholders & escalations - Analyze business to track & improve metrics & profitability - Strong people leadership skills and leading by example - Lead, guide, coach and motivate team members to their optimum performance levels and career development. - Assist in implementing strategies for talent acquisition, development &retention - Ensure quality project delivery of engagements led by self - Support practice development initiatives, which include knowledge management, point of view development, services standardization, etc. - Possesses good understanding of general project management principles Required - Education / professional qualifications - MBA from a reputed college is preferred. Prior Experience: - The candidate must have 8+ years of relevant experience in a similar role, particularly in a professional services firm / consulting / Big 4. Experience & Background - 10+ years of experience in business operations and /or delivery in Big 4 or shared services of large corporates with exposure to working with onshore teams - Deep understanding and hands-on experience implementing enterprise level applications - Excellent knowledge of Salesforce products and services such as Education Cloud, Salesforce OmniStudio(OmniScripts/Integration Procedures), Service Cloud, Salesforce Experience Cloud and Force.com - Good understanding of the industry best practices and proven experience implementing these best practices - Experience operating in Shared Services or offshore-onshore teams - Ability to perform in a fluid changing environment (consulting) - Should have excellent communication skills and prior experience of interacting independently with global stakeholders Expected Skills - Manage end-to-end delivery for multiple projects in the CRM domain: - Strong analytical and critical thinking acumen - Extensive experience working with global clients - Effective verbal and written communication skills - Maintain data confidentiality and adherence to the risk management policy - Organized approach and able to work under pressure - Willingness to work in a highly demanding and results oriented team environment where priorities can change frequently - Highly focused on detail and accuracy of information presented - Willingness to travel overseas for extended periods if required Additional Details: - Work arrangement: Hybrid - Makati or BGC office