Case Management Virtual Assistant

Global Pacific Support is partnering with one of its valued U.S.-based clients to hire a Case Management Virtual Assistant who has experience working with American companies and supporting U.S. Veterans. This role calls for a professional who’s organized, empathetic, and able to handle sensitive information with precision and care. Responsibilities - Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality. - Coordinate appointments, follow-ups, and documentation with Veterans and support partners. - Prepare reports, maintain databases, and track progress on ongoing cases. - Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity. - Support process improvement by identifying gaps and proposing efficiency solutions. Requirements Qualifications - Minimum 2 years of experience working as a Virtual Assistant, Case Manager, or Administrative Support Specialist for a U.S.-based company. - Prior experience supporting Veteran-focused services (e.g., healthcare, benefits, or advocacy) preferred. - Excellent written and verbal communication skills in English. - Proficiency in CRM tools, Google Workspace, Microsoft Office, and project/task management apps. - Strong attention to detail, organizational skills, and discretion with sensitive data. - Ability to work U.S. time zones and maintain consistent communication.