CAFM Specialist / CAFM Technical Support Specialist

We are seeking a talented CAFM Specialist / CAFM Technical Support Specialist to join one of our Clients from Government Sector of UAE. The ideal candidate will have hands-on experience in dedicated support resources, to operate and provide technical support for its existing CAFM system. This is an excellent opportunity to contribute to large-scale digital transformation initiatives within a dynamic government environment. Contract Period: 9 - 12 Months Requirements The main responsibilities will include: - CAFM system administration and configuration. - Asset management and preventive planned maintenance management. - Work order workflow setup, monitoring, and administration. - Help desk support and service request management. - Preparation of KPI and SLA performance reports. - User support, troubleshooting, and resolution of technical issues. - Coordination with the current CAFM system provider, Rosmiman. - Supporting system users and ensuring smooth daily operation of the platform. - Monitoring data quality, system performance, and operational compliance. - Preparing periodic reports and maintaining accurate system records. The preferred candidates should have: - Proven 5 years of experience working with CAFM or facilities management systems. - Strong knowledge of asset management, PPM, work orders, help desk operations, KPIs, and SLAs. - Experience in CAFM system administration and user support. - Good technical troubleshooting and reporting skills. - Strong communication and stakeholder coordination abilities. - Experience with Rosmiman CAFM would be a strong advantage. - Good English communication skills; Arabic would be an advantage. - Availability to join within a short period.