Global Technical Coordination Centre Manager

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. The Global Technical Coordination Centre Manager will be responsible for : - Lead the Global Technical Coordination Centre (as the strategic backbone for global inspection & expediting contracts—owning end‑to‑end coordination from order receipt through invoicing, harmonising processes across affiliates, and delivering centralised KPI management, uniform execution, and client experience at scale. - Serves as the primary customer interface and escalation authority for contracts managed through the Global Coordination Centre. - At all times, comply with SGS Code of Integrity and Professional Conduct - Global Contract Governance & Delivery - Lead global coordination for selected Key Accounts and inter‑affiliate work, ensuring centralised client interface and seamless regional handover - Define and enforce standardised workflows, service levels, and reporting across affiliates to solve inconsistency and speed‑of‑response issues. - Oversee vertical management of supply chain services via the Global Technical Coordination Centre (agency model where applicable), including sourcing and booking inspectors, report review, and accurate invoicing - Team Leadership & Shift Operations - Build and lead a multi‑region Global Coordinator team; design shift schedules, handover standards, and escalation paths to sustain 24×5/24×7 responsiveness. - Coach coordinators on fast acknowledgement (≤2 working hours), scope validation, inspector selection, booking discipline, report expedition, and template‑compliant invoicing. - Performance Management - In line with customer and business requirements, implement central KPI tracking, analytics, flash/NCR reporting, lessons learned, and periodic reviews to drive continuous improvement and transparency. - Address affiliate alignment barriers (revenue, motivation) via MD‑level escalations; reinforce the value of global contracts to local teams - Technology Ownership & Transition - Operate Execution System as the planning/execution backbone, ensure data integrity, and lead migration to new generation Execution System in 2026, including role‑based access, digital field inspections, and validation prompts - Partner with IT to configure structured access for Coordinators/Managers, Inspectors, Customers/Vendors and integrate with Invoicing System for charging flows. - Risk, Compliance & Client Experience - Ensure all global contracts and communications are in English; maintain culturally sensitive customer interfaces - Own incident management, claims escalation, and flash reporting for urgent NCRs - Ensures work area in RBS is always kept clean and presentable. - Remains familiar with SGS quality assurance procedures. - Complies to all SGS health and safety and HR policies and procedures. Experience - Minimum 3-year experience in EPCs and/or Operators in OG Industry - Minimum of 7-10 years’ experience in QA/QC coordination activities - TIC Industry experience is desired but not mandatory. - Experience in dealing with claims and complaints. - Experience in developing new reporting /auditing templates for new service scopes. - Familiar with matrix structured international organisations advantageous Qualifications - Must – university degree or equivalent, preferable in relevant technical discipline - Must – business grade English language C1 - Desirable – additional languages, e.g. Spanish, French Required Skills - Strategic thinking - Strong verbal and written communication skills - Self motivated - Delivery focussed - Active listerner - Strong collaboration skills - Extensive EPC and/or Operator experience. - Must have good communication skills at all levels - Multi projects/contracts management skills - Interaffiliate/Interntionational exposure. - Strong team managerial experience. - Knowledge of international technical standards (e.g. ASME, EN) - Knowledge of a selection of Industries including, Energy, transportation & Manufacturing - Team player with a real ability to network and collaborate - Ability to work independently and coordinate several activities simultaneously - Clear understanding of the current service needs in TIC industry - Able to actively engage with senior management level executives in a way that will make him/her understand the challenges their companies are faced with. - Solution oriented problem solver who can deal in an assertive way with different corporate cultures.