Team Leader for GBS P2P (AP) |P2P (Supplier Master Data) | B2C (Customer Master Data)

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. PRIMARY RESPONSIBILITIES Team Leader GBS P2P (AP) - Process - Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs - First contact for issues escalation within P2P process (AP) - Cooperation with Internal and External Audit - Performing P2P (AP) controls - Advising other team members in terms of P2P(AP) process matters - Introduce Improvements within P2P process (AP) - Coordination: - Coordinate completion of P2P (AP) processes - Delegate tasks - Distribute the workload and supervise the team in day to day operations - Managing HR Matters - Communicate deadlines - Monitor the team performance - Resolve or escalate any process issues - Attend and lead team meetings - Prepare reports - Building relationship with the countries during day to day operations - Communication: - point of contact to the affiliates management - report to FSSC manager - provide the guideline to the team based on the management decisions - Motivation: - Motivate team members - Listen to team member’s feedback and resolve or escalate any issues - Suggest and organize team building activities - Create a positive team environment AOB- Any other businesses related to P2P (AP) process REPORTING LINE P2P Manager PROFILE - Team player - Good organizational skills - Able to communicate information effectively - Be able to motivate team - Natural leadership skills - P2P (AP) Process knowledge PRIMARY RESPONSIBILITIES Team Leader GBS P2P (Supplier Master Data) - Process - Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs - First contact for issues escalation within P2P process (Supplier Master Data) - Cooperation with Internal and External Audit - Performing P2P (Supplier Master Data) controls - Advising other team members in terms of P2P(Supplier Master Data) process matters - Introduce Improvements within P2P process (Supplier Master Data) - Coordination: - Coordinate completion of P2P (Supplier Master Data) processes - Delegate tasks - Distribute the workload and supervise the team in day to day operations - Managing HR Matters - Communicate deadlines - Monitor the team performance - Resolve or escalate any process issues - Attend and lead team meetings - Prepare reports - Building relationship with the countries during day to day operations - Communication: - point of contact to the affiliates management - report to GBS manager - provide the guideline to the team based on the management decisions - Motivation: - Motivate team members - Listen to team member’s feedback and resolve or escalate any issues - Suggest and organize team building activities - Create a positive team environment AOB- Any other businesses related to P2P (Supplier Master Data) process REPORTING LINE P2P Manager PROFILE - Team player - Good organizational skills - Able to communicate information effectively - Be able to motivate team - Natural leadership skills - P2P (Supplier Master Data) Process knowledge PRIMARY RESPONSIBILITIES Team Leader GBS B2C (Customer Master Data) - Process - Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs - First contact for issues escalation within B2C process (Customer Master Data) - Cooperation with Internal and External Audit - Performing B2C (Customer Master Data) controls - Advising other team members in terms of B2C(Customer Master Data) process matters - Introduce Improvements within B2C process (Customer Master Data) - Coordination: - Coordinate completion of B2C (Customer Master Data) processes - Delegate tasks - Distribute the workload and supervise the team in day to day operations - Managing HR Matters - Communicate deadlines - Monitor the team performance - Resolve or escalate any process issues - Attend and lead team meetings - Prepare reports - Building relationship with the countries during day to day operations - Communication: - point of contact to the affiliates management - report to GBS manager - provide the guideline to the team based on the management decisions - Motivation: - Motivate team members - Listen to team member’s feedback and resolve or escalate any issues - Suggest and organize team building activities - Create a positive team environment AOB- Any other businesses related to B2C (Customer Master Data) process REPORTING LINE B2C Manager PROFILE - Team player - Good organizational skills - Able to communicate information effectively - Be able to motivate team - Natural leadership skills - B2C (Customer Master Data) Process knowledge