Operations Manager - Inspections

SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 94,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world. Assist SBU Head in preparing financial budgets and budgets for manpower, capital and operations expenditure. • Ensure inspection operations are further enhanced as per SGS policy and client requirements. • Monitor scheduling of inspections and ensure execution is done as per client’s SOP with available resources. • Maintain high LC by continuously monitoring expense against revenue. • Maintain daily activities of staff and other resources to optimize expenses and profitability. • Assist in developing existing and new business through regular client contacts and satisfaction. • Monitor performance and investigate any problems/complaints with a view to improvement of operations to ‘zero defect ‘as the ultimate goal. • Act as interface between client and execution team. Work closely with SGS overseas offices. • Communicate and coordinate with clients and handle their claims and complaints. • Maintain quality level in department and ensure key performance indicators are strictly followed. • Maintain standards and technical capabilities to meet and satisfy demands set by the clients and / or any statutory authorities. • Approve certificates, reports and invoices, as required within specified timeframe. • Co-ordinate with customer for analysis of complaints, prepare investigation reports and follow up of short term and long-term corrective action. • Draft, negotiate and secure contracts for local and international clients • Manage pre and post contract commercial issues, including credit and collection • Manage operations to ensure adequate efficiency, productivity and the best quality of execution • Ensure timely and accurate reporting to customers • Responsible for handling the complaints in coordination with the location Manager and Quality Manager. • Collect data on training needs; identify suitable programs, coordinating with technical auditors for nominating candidates from the team. • Lead, coach and develop branch inspection team. • Apply discipline and grievance procedure according to the company’s policies and guidelines. • Managerial review of quality documents, files, invoices, capability matrix and job execution matrix. • Undertake other assignments as identified by the NQM towards ensuring delivery of inspections services according to quality procedures and/or compliant with accreditation requirements. - Essential: Degree in Textiles / Apparels. - Desirable: Experienced in Production & Quality control - Specialization: Experience in Operations majorly with added experience in Business development with Good communication skills - Minimum Years: 8 years Maximum Years: 10 years - Industry/ Sector: Garment / Textiles - Scope of job /Activities handled: Operations majorly with some knowhow on Business Development Salary : INR 9 – 11 Lacs