IT Help Desk

Code 81 is established in 2023, CODE81 operates autonomously from within the Technology Cluster of Ghobash Group as a highly agile services driven organization, committed to enabling future thinkers. - Advising systematic know-how of procedures, operations, and work instructions - Checking systems and equipment for substandard performance or malfunctioning - Fixing systems and equipment problems - Setting up of Peripherals (i.e Laptop/Desktop/Printers), as per the compliance and policy. - Good knowledge of backup software like Synology - Good knowledge about Office 365 - Checking Wi-Fi performance and Monitoring Cisco Cloud Miraki-based Access Points - Good Knowledge ins Active Directory Management, DNS & DHCP - Identifying performance problems and malfunctions - Maintaining hardware and corresponding documentation of fixes, notes, and recommendations - Managing routine preventive procedures; maintaining and monitoring network security - Analyzing and resolving faults - Monitoring network environments and proactively maintain infrastructure to prevent failures - Updating process, procedure, and other documentation - Log and follow-up issues with Vendors - Perform health system checks on areas of responsibility - Mapping client's requirements and liaise with Group IT - Designing, deploying, maintaining, and improving IT service delivery processes within the corporate guidelines to ensure efficient IT-dependent business operations and achieving corporate objectives - Ensured adherence to the SLA within the network - Responsible for monitoring and tracking IT assets - Deep System and Storage management understanding. - Network Management understanding. - Familiarity with ITIL and its applications. - Work with reports, root cause analysis. - Maintain documentation - Vendor negotiation - Maintain system and storage. - Maintain and ensure network operations. - Monitor vendor SLAs. - Work with vendors for solution and their support. Bachelor of Computer Engineering or equivalent. Languages/Technologies: Java/J2EE, ReactJS, JQuery, JSON, HTML, JavaScript, CSS, PLSQL. Additional: Angular 7, VueJS, AngularJS. Frameworks: Spring Boot, Spring 4(MVC, ORM, AOP, SECURITY, Batch), Struts 2, Hibernate 3+. Database: Oracle 19c. Web Services: RESTful Web Services (JAX-RS), SOAP, JSON. Build Tool: Maven. Version Control : Bit Bucket. Development Tools: Eclipse STS, Jira, Tibco Jasper Report. Application Server: WebLogic Application server, Apache Tomcat Testing: Junit.