Call Center Agent

At Horizon Point, we don’t just create marketing—we go the extra mile to ensure every campaign makes an impact. By combining creativity, strategy, and data-driven insights, we help your business grow, engage your audience, and achieve success that lasts. Overview: We are hiring a customer-focused Call Center Agent to handle inbound and outbound customer calls and support account-related inquiries. Key Responsibilities: - Answer inbound calls and respond to customer inquiries - Make outbound follow-up calls regarding accounts or services - Provide accurate product and service information - Resolve customer concerns and escalate issues when necessary - Maintain records of customer interactions and call activity - Strong verbal communication and active listening skills - Professional and customer-focused demeanor - Basic computer and data entry skills - Ability to multitask in a fast-paced environment - Previous call center experience is a plus but not required - Competitive salary - Growth opportunities within the company - Supportive and collaborative team environment - Professional development and skill-building opportunities - Stable full-time position - Modern and dynamic workplace culture