SAP FI Consultant - Junior

Proudly recognized as a Top Employer, we prioritize our employees' growth and well-being. As a leading company in SAP solution implementation, we offer unparalleled opportunities to work on cutting-edge projects. Join a team that fosters innovation and continuous improvement. Are you passionate about SAP solutions and looking to advance your career with a market leader? Act as the first point of contact for users, ensuring proper ticket handling and routing to the right support team. Main responsibilities: - Receive and review user tickets. - Check that the ticket contains the required information. - Contact the user when additional information is needed. - Perform basic checks and first-level troubleshooting. - Solve simple and known issues using existing procedures and documentation. - Categorize and prioritize tickets correctly. - Route complex or functional/technical issues to the appropriate L2/L3 team. - Keep tickets updated and ensure proper follow-up. - Support users with clear and simple communication. - Contribute to knowledge documentation and continuous improvement. - Previous experience in accounting or financial processes. - Good understanding of basic accounting concepts, such as: - Accounts Payable / Accounts Receivable - General Ledger - Invoices and payments - Cost centers - Month-end closing activities - Experience with SAP is a plus, especially SAP FI, but not mandatory. - Good communication and customer-oriented mindset. - Ability to understand a user issue, perform basic analysis and collect the right information before escalation. - Organized, rigorous and able to follow procedures. - Comfortable working in an international environment. - Good level of French and English. Work Location: Lisbon or Porto