Field Support

Inetum is a global leader in IT services, dedicated to providing innovative solutions to our clients. We are committed to fostering a dynamic, inclusive workplace that values diversity, where creativity and collaboration thrive. We operate in 19 countries with more than 28,000 employees worldwide. If you are looking for a dynamic, innovative, and technology-driven company, Inetum is the place for you! Come be Inetum! At Inetum, we value your talent and offer opportunities for growth! We are seeking a Field Support Specialist to join our team. In this role, you will focus on resolving daily issues and incidents, ensuring seamless operations and user satisfaction. Main Responsibilities: - Diagnosing and troubleshooting hardware, software, and network issues for on-site teams. - Setting up new equipment and ensuring existing systems are updated and functioning properly. - Educating staff on how to use specific technologies or systems effectively. - Keeping detailed records of issues resolved, updates applied, and processes implemented. - Interacting with both internal teams and external clients to address concerns and provide solutions. - Identifying potential risks and implementing preventive measures to minimize downtime. - Educational background in IT, Computer Science, or related fields. - Proficient in troubleshooting hardware, software, and network-related issues. - Knowledge of operating systems (e.g., Windows, macOS, Linux) and basic networking principles (TCP/IP, VPNs, DNS). - Familiarity with ticketing systems and IT support tools, such as ServiceNow or JIRA. - Ability to diagnose and resolve technical issues under time constraints. - Analytical thinking to identify root causes and implement effective solutions. - Excellent communication skills to provide clear instructions and updates to non-technical users. - A team-oriented mindset with the ability to collaborate with various departments. - A customer-first approach, ensuring user satisfaction. - Proficiency in English, and other languages, can be a bonus. - Location: Porto - 100% on-site work