Specialist, IT Service Delivery

Foodpanda ເປັນສ່ວນໜຶ່ງຂອງ Delivery Hero Group, ເຊິ່ງເປັນແພລດຟອມຈັດສົ່ງອາຫານທ້ອງຖິ່ນຊັ້ນນໍາຂອງໂລກ. ພາລະກິດຂອງພວກເຮົາແມ່ນເພື່ອສົ່ງມອບປະສົບການທີ່ດີເລີດ - ໄວ, ງ່າຍ, ແລະ ສົ່ງເຖິງໜ້າປະຕູເຮືອນຂອງທ່ານ. ພວກເຮົາດໍາເນີນທຸລະກິດຢູ່ໃນປະມານ 65 ປະເທດທົ່ວໂລກ. ມີສໍານັກງານໃຫຍ່ຢູ່ທີ່ເບີລິນ, ເຢຍລະມັນ. Delivery Hero ໄດ້ຈົດທະບຽນໃນຕະຫຼາດຫຼັກຊັບ Frankfurt ຕັ້ງແຕ່ປີ 2017 ແລະ ເປັນສ່ວນໜຶ່ງຂອງດັດຊະນີຫຼັກຊັບ MDAX. - Start with customer, end with customer - Resolve onsite and remote IT issues. - Identify and assess user problems. - Troubleshoot software and hardware issues. - Setup staff accounts and platform installations. - Meet performance KPIs, SLAs, and CSAT targets. - Business travel may be required within local markets. - Own it End-to-End in technical capabilities - Configure and install hardware, software, and door access & CCTV systems. - Perform basic network troubleshooting. - Manage scheduled maintenance and upgrades. - Support Audio and Visual needs for meetings and events. - Scale IT through governance - Track and manage IT assets throughout their lifecycle. - Log and process technical support tickets. - Assist in addressing security incidents. - Enforce and advise on IT policies and compliance. - Vendor Management & Procurement: - Manage technical procurement following internal policies. - Monitor vendor delivery against contracts and orders. - Continuous Improvement - Improve processes and implement changes for the organization. - Maintain technical guides and knowledge-base articles. - Minimum of 3 years’ experience in helpdesk or 1st level support with a minimum 2-year hands-on experience managing workstations (Windows & MacOS) and endpoint devices. - Collaborative problem-solver for complex technical issues. - ITIL, CompTIA A+ or relevant professional certifications are highly desirable - Ability to work independently and own problems end-to-end - Strong customer service orientation. - Excellent communication skills. - At least deep knowledge in one or more of the following areas: - Jira & Confluence - AD, Slack, and Google Workspace admin - Zoom admin and event support - Windows and MacOS automated installation - IT networking knowledge - Periodic fun & engaging company events & team activities - Opportunity to be a value-adding contributor to this fast-growing global company - Challenging and fulfilling steep learning curve - Health & Personal Accident Insurance - Employee Discount Codes - Phone Allowance - Wellness Program (fitness/badminton/football)