Technical Support Representatives

Sutherland is a global leader in business process transformation and customer experience, providing technology-driven solutions and support services to clients worldwide. With a strong presence in Egypt, Sutherland offers employees a professional, diverse, and dynamic work environment with opportunities for career growth and development. Key Responsibilities - Provide technical support and assistance to customers through different communication channels. - Troubleshoot and resolve technical issues efficiently. - Identify customer needs and provide accurate solutions. - Ensure a high level of customer satisfaction and professional service. - Document customer interactions and technical issues accurately. - Follow company procedures and quality standards. - Escalate complex technical issues when required. - English level B2 or above. - Graduates and dropouts are welcome to apply. - Maximum age: 40 years old. - Willing to work on-site. - Flexible with rotational shifts. - Good communication and problem-solving skills.