Associate/Sr. Associate

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. 1. Handle inbound and outbound customer calls in a professional manner. 2. Provide accurate information and resolve customer inquiries, complaints, and issues promptly. 3. Assist customers with product or service-related questions, account inquiries. 4. Utilize active listening skills to understand customer needs and ensure their satisfaction. 5. Maintain thorough knowledge of company products, services, policies, and procedures to effectively address customer concerns. 6. Document customer interactions and update customer records with accurate information. 7. Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance. 8. Upsell and cross-sell products or services basis process requirement 9. Perform all duties within team and personal targets. 10. Must be comfortable with 24*7 work environment especially night shifts. Graduate Nigh Shifts/Rotational Shifts