Credit & Customer Experience Officer

Do you enjoy assisting customers and solving problems? Our Credit Control team is looking for a Credit & Customer Experience Officer to support customers with their accounts and payments. Making sure every interaction every interaction is a positive one while keeping accounts in good order. What you’ll be doing Being the first point of contact for customers calling about their accounts Helping customers understand their balances and resolving billing and payment queries Agreeing workable payment solutions with customers and arranging the return of equipment where needed Working with other departments to resolve customer issues end to end Reviewing sales made by other departments to make sure they meet credit requirements Keeping customer records accurate and up to date Supporting the team’s back-office processes and controls Excellent spoken and written communication skills in Maltese and English A customer-first attitude, with patience and empathy in difficult conversations Strong problem-solving skills and the confidence to find solutions that work for both the customer and the business Good working knowledge of Microsoft Office, particularly Excel and Word Good organisational skills and attention to detail The ability to work independently and as part of a team, and to manage deadlines ‘O’ Level standard of education Experience in customer service, a contact centre or an accounts role is an advantage but not essential What we offer A hybrid working arrangement that combines working from home with time in the office Full training to help you settle into the role, so you don’t need credit control experience to apply Private health insurance Free basement parking Melita benefits (Mobile plans, Wi-Fi and TV)