IT Service Desk Specialist

As an IT Service Desk Specialist, you’ll be at the heart of our support team, ensuring clients receive prompt, friendly, and efficient help with their daily IT needs. Key responsibilities - Basic troubleshooting of hardware (desktops, laptops, printers, peripherals) - Basic software installation, configuration, and support (resetting Outlook, setting up VPN, etc.) - Familiarity with office productivity suites - Password resets, account unlocks, and basic Active Directory operations - Email configuration and troubleshooting - Network connectivity troubleshooting - Remote desktop support tools - Ticketing systems - Mobile device support Requirements - Strong communication skills and a customer-first mindset - Basic IT knowledge and troubleshooting ability - Problem-solving skills with attention to detail - Ability to stay calm and helpful in fast-paced situations - Fluent in English Working hours - Monday to Friday - Working in shifts as part of L1 team covering 24/5 What we offer - Full-time employment - Working from home possibility - Private health insurance - Monthly Gym membership - Access to education and professional improvement - Working with great people in a culture that supports both autonomy and collaboration - Office perks: great location, modern equipment unlimited coffee & tea, fruits, spacious lounge area - Team building activities We’re looking for motivated people who want to grow, collaborate, and make a real impact. Apply and grow with us.