Patient Enrollment Specialist (REMOTE)

Patient Enrollment Specialist, Tennessee (Remote) Location: Remote, Tennessee Hours: Full-time availability About PharmD Live PharmD Live is a pharmacist-led, technology-enabled healthcare organization delivering Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and other value-based clinical programs. We partner with providers, payers, and patients to improve outcomes, enhance medication safety, and support whole-person care through compliant, patient-centered virtual services. Role Summary: The Patient Enrollment Specialist plays a critical role in connecting eligible patients to PharmD Live’s clinical programs. This is a remote role focused on patient education, enrollment, and care coordination. The ideal candidate is a certified Medical assistant, confident, empathetic, results-driven, and comfortable operating in a fast-paced, metrics-oriented environment with high outbound call volume. This role requires the ability to clearly articulate program value, address patient concerns, and successfully complete enrollment, often within a single interaction while maintaining professionalism, compliance, and patient trust. Key Responsibilities Patient Engagement & Enrollment - Conduct outbound and inbound calls to educate patients on CCM, RPM, and related clinical programs - Clearly explain program benefits, eligibility, consent, and expectations - Successfully enroll patients during live interactions while addressing objections and questions Scheduling & Care Coordination - Schedule patient appointments with clinical pharmacists and care teams - Ensure smooth handoffs between enrollment and clinical operations Communication & Follow-Up - Respond promptly to patient inquiries via phone, voicemail, and email - Communicate with provider offices and insurance representatives as needed to support enrollment Documentation & Compliance - Accurately document all patient interactions in accordance with CMS, HIPAA, and internal quality standards - Ensure consent, eligibility, and enrollment data are complete and audit-ready Collaboration & Performance - Partner cross-functionally with clinical, operations, and quality teams - Meet or exceed enrollment, call volume, and quality benchmarks - Participate in training, coaching, and continuous improvement initiatives Required Qualifications - Minimum of 3 years of customer service experience in a healthcare or patient-facing environment (required) - At least 2 years of medical billing experience, with working knowledge of healthcare workflows (required) - 3 or more years of experience in a physician office or medical clinic setting (required) - 3+ years of medical clinic experience with demonstrated performance and reliability (required) - Prior sales or enrollment experience in healthcare or related industries (preferred) - Must have a Medical Assistant certification Core Competencies - Strong interpersonal and communication skills with the ability to quickly establish trust with patients and clinical staff - Excellent organizational skills with a high level of accuracy and attention to detail - Proven ability to perform in a fast-paced, metrics-driven, and goal-oriented environment - Self-motivated with the ability to manage priorities independently