Remote Patient Enrollment Specialist – Clinical Support | Full-Time

Remote Patient Enrollment Specialist – Clinical Support | Full-Time Schedule: Monday–Friday | Full-time shifts scheduled within the 8:00 AM–10:00 PM ET operating window Location: Remote Employment Type: Full-Time Position Overview We are seeking a dependable and patient-focused Patient Enrollment Specialist – Clinical Support to join our remote healthcare team. This position combines patient enrollment and outreach with Medical Assistant-related clinical support responsibilities. The role focuses on engaging patients by phone, supporting enrollment and appointment scheduling, coordinating follow-up activities, and maintaining accurate clinical and administrative documentation. The successful candidate will be comfortable working with Medicare-aged patients in a structured, high-volume environment and balancing patient-centered communication with productivity, quality, and documentation expectations. This is a fully remote position and requires strong communication skills, attention to detail, reliability, and the ability to work independently within established workflows. Key Responsibilities Patient Outreach & Enrollment - Conduct outbound and inbound patient calls as part of scheduled outreach activities - Engage patients regarding Annual Wellness Visits and care management services - Support patient enrollment and appointment scheduling - Schedule, confirm, and coordinate patient appointments - Follow up with patients to complete enrollment and scheduling activities - Provide clear and professional information regarding available healthcare services - Address routine patient questions and concerns appropriately - Maintain established outreach, enrollment, and productivity expectations Clinical Support - Perform medication reconciliation and document patient-reported information - Obtain and update medical histories, allergies, and preventive care information - Collect and document patient-reported vital signs when applicable - Identify relevant patient information for provider review - Assist with chart preparation and clinical documentation - Support care coordination and patient follow-up activities - Escalate clinical concerns to the appropriate clinical team when necessary Documentation & Compliance - Accurately document patient interactions, enrollment activity, scheduling, and clinical information in the EHR - Maintain complete, timely, and accurate patient records - Follow established outreach, enrollment, clinical support, and documentation workflows - Maintain HIPAA compliance and protect confidential patient information - Follow company policies, procedures, and applicable healthcare requirements - Maintain consistent documentation quality while meeting productivity expectations Performance Expectations This position is suited for candidates who are comfortable working in a high-volume, structured, and performance-driven healthcare environment. The role may involve: - Completing patient outreach, enrollment, scheduling, and follow-up activities - Documenting patient interactions accurately and promptly - Working toward established call volume, enrollment, quality, and productivity goals - Communicating effectively with Medicare-aged patients - Managing voicemail-heavy outreach and unanswered calls - Handling patient questions or objections professionally and appropriately Required Qualifications - Medical Assistant certification - Previous experience in a healthcare, medical office, telehealth, patient care, or care coordination setting - Strong verbal and written communication skills - Professional and confident telephone presence - Strong organizational and documentation skills - Ability to work independently in a remote environment - Reliable attendance and ability to maintain assigned full-time work hours - Comfortable working within structured workflows and performance expectations Preferred Qualifications - Previous experience with patient enrollment or healthcare outreach - High-volume patient calling or call center experience - Experience working with Medicare populations - Experience supporting Annual Wellness Visits or preventive care programs - Care management or care coordination experience - Familiarity with Epic, NextGen, or comparable EHR platforms - Previous remote healthcare experience Ideal Candidate Profile The ideal candidate is: - Dependable and punctual - Patient-focused while maintaining an efficient work pace - Comfortable communicating with patients by telephone - Organized, detail-oriented, and accurate - Comfortable working toward measurable productivity and quality goals - Able to manage multiple tasks while maintaining documentation accuracy - Professional and resilient when handling objections, voicemail, or repetitive outreach - Comfortable following established procedures and workflows - Able to balance administrative, patient engagement, and clinical support responsibilities - Self-motivated and accountable in a remote work environment Why Join This Role? This is an opportunity to contribute to a healthcare team focused on improving patient engagement and access to preventive and care management services while using both patient outreach and clinical support skills in a remote environment. If you have healthcare experience, strong patient communication skills, and the ability to combine compassionate patient engagement with accurate clinical support, we encourage you to apply.