Senior Housekeeper

SENIOR HOUSEKEEPER Sandy Lane Hotel, an exclusive AAA Five Diamond resort and a member of Leading Hotels of the World, is seeking to recruit a Senior Housekeeper. The Role The Senior Housekeeper will report to the Assistant Executive Housekeeper and/or the Director of Housekeeper. responsible for maintaining the highest standards of cleanliness, presentation and upkeep of assigned guest rooms, suites and other designated areas. Key duties and responsibilities: - Inspect rooms following turndown service and ensure all required amenities, supplies and presentation standards are in place. - Follows sign in and out procedure for key control, security and confidentiality - Clean, service and inspect assigned guest rooms, suites and other designated areas, including bedrooms, bathrooms and guest areas, ensuring the highest standards of cleanliness, presentation and overall condition are maintained. - Monitor and maintain mini-bars, refrigerators and other in-room amenities, including replenishment and stock rotation where applicable. - Conduct regular stock counts and record and report any shortages. - Maintain pantries, housekeeping areas and storage areas in a clean, organised and orderly manner. - Identify and promptly report defects, damage, maintenance requirements or other deficiencies to the relevant department. - Assign, coordinate and monitor deep-cleaning and special cleaning assignments as required, ensuring that work is completed to established standards. - Respond promptly and professionally to guest requests and assist in providing personalised service where required. - Maintain strict confidentiality and exercise discretion at all times in relation to guests, their information, belongings and activities. - Communicate effectively with Housekeeping, Maintenance and other relevant departments to ensure the proper upkeep of assigned areas and timely resolution of issues. Our ideal candidate must possess: - A secondary level education and the ability to understand, read, write and speak English proficiently - A good Secondary school education - One year’s experience or any form of training in the position - Ability to work under pressure and be multi-skilled - Ability to perform extensive walking, bending and stretching and be able to lift up to 50 pounds - Ability to resolve issues quickly - Good interpersonal and communication skills. - The ability to work under stress calmly and professionally in a busy environment. - Ability to handle complaints and converse with guest - Ability to maintain discipline and get the work done to the time schedule - Knowledge of Sandy Lane Hotel and its facilities - Any floor care knowledge of marble, hardwood floors would be an asset - Ability to assign deep cleaning project as needed