Danish Speaking Online Platform Support Agent -Remote in Greece

Patrique Mercier Recruitment FR is pleased to offer a position for a Danish Speaking Online Platform Support Agent. This role is crucial in delivering excellent support to Danish-speaking users of our online platform. If you have a talent for communication and a commitment to helping customers succeed, we would be thrilled to have you on our team! Responsibilities - Provide high-quality support to Danish-speaking users through various channels, including email, live chat, and phone, addressing their queries and resolving issues with the platform. - Troubleshoot and resolve technical problems related to user accounts and platform functionalities expediently. - Educate users on navigating the platform and utilizing its features to enhance their experience. - Carefully document user interactions and solutions in our CRM system to maintain a record of service quality. - Collaborate with various teams to identify common user issues and recommend improvements to the platform. - Stay updated on any changes or new features of the platform to provide timely and accurate support. - Follow up with users to ensure that their issues have been resolved and they are satisfied with the solution. Requirements - Fluent in Danish and English, with strong writing and speaking skills. - Prior experience in customer support or technical assistance, particularly in an online environment. - Understanding of online platforms and their functionalities. - Strong problem-solving abilities and a dedicated customer service mentality. - Excellent communication and interpersonal skills. - Experience with CRM software and customer support tools is advantageous. - Ability to work independently while managing multiple tasks in a fast-paced setting. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...