Dutch Speaking Customer Service for Banking industry -Remote in Greece

Patrique Mercier Recruitment FR is delighted to announce an exciting opportunity for a Dutch Speaking Customer Service Representative within the Banking industry. This position offers the chance to work with a leading financial institution, providing support and guidance to Dutch-speaking clients. Responsibilities - Provide high-quality customer service to Dutch-speaking clients via phone, email, and chat. - Assist customers with inquiries related to their bank accounts, financial products, and services. - Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction. - Educate clients about banking services and assist them in navigating online banking platforms. - Maintain in-depth knowledge of banking products and policies to provide accurate information. - Document customer interactions and feedback meticulously to enhance service quality. - Collaborate with different departments to ensure seamless service delivery to clients. Requirements - Fluency in Dutch and English, both written and spoken. - Previous experience in customer service, particularly in the banking or financial sector. - Strong communication and interpersonal skills. - Ability to handle sensitive information with discretion and professionalism. - Proficiency in customer service software and Microsoft Office applications. - Detail-oriented with strong organizational and problem-solving skills. - A willingness to learn and adapt in a fast-paced environment. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks