Finnish Speaking Customer Experience Representative

Patrique Mercier Recruitment FR is a well-established recruitment agency committed to connecting skilled individuals with premier job opportunities across Greece. We are thrilled to announce an opening for a Finnish Speaking Customer Experience Representative to join our dynamic team. In this essential role, you will ensure that our Finnish-speaking customers receive top-tier service and support, enhancing their overall experience with our organization. Responsibilities - Serve as the main point of contact for Finnish-speaking customers, assisting them through phone, email, and chat channels. - Respond to customer inquiries, effectively resolve issues, and provide comprehensive information about our products and services. - Maintain detailed records of customer interactions and feedback within our CRM system. - Collaborate with various departments to enhance customer service processes based on customer insights and experiences. - Stay updated on product lines and company policies to offer accurate and effective support. - Participate in team meetings to share insights and discuss opportunities for improving customer satisfaction. - Assist in the training of new team members by sharing your knowledge and best practices. Requirements - Fluency in Finnish and English, with excellent written and verbal communication skills. - Experience in customer service or a similar role is preferred but not mandatory. - Strong problem-solving abilities and a dedicated customer-centric approach. - Capability to engage effectively with customers from diverse backgrounds. - Familiarity with CRM tools and customer support software. - Excellent organizational skills and attention to detail. - A collaborative mindset with a positive attitude and a commitment to delivering outstanding customer service. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...