Finnish Speaking In-Game Support Analyst

Patrique Mercier Recruitment FR is thrilled to announce an opportunity for a Finnish Speaking In-Game Support Analyst. This role is perfect for individuals who are both passionate about gaming and committed to delivering excellent customer support. As an In-Game Support Analyst, you will assist Finnish-speaking players by resolving their inquiries and ensuring they have a fantastic gaming experience. Responsibilities - Provide real-time support to Finnish-speaking players via in-game chat, email, and community platforms. - Identify and troubleshoot a range of in-game issues, aiding players with technical challenges related to gameplay and accounts. - Document and manage player issues in the support ticketing system, ensuring effective follow-up and resolution. - Communicate clearly with players to explain game mechanics, features, and any updates for better understanding. - Collaborate with the development team to share player feedback and highlight recurring issues. - Stay updated on the latest game releases, features, and industry trends to offer knowledgeable support. - Contribute to the continuous improvement of support processes to enhance player satisfaction. Requirements - Fluency in Finnish and English, with excellent verbal and written communication skills. - Previous experience in customer support, particularly in the gaming industry, is strongly preferred. - Strong troubleshooting and analytical skills to effectively assist players with various technical issues. - A genuine passion for gaming, with good knowledge of game mechanics and community dynamics. - Willingness to work flexible hours, including evenings and weekends, to accommodate player needs. - Familiarity with customer support systems and ticketing tools is a plus. - A positive, empathetic attitude and a commitment to delivering exceptional player support. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...