Finnish Speaking Marketplace Customer Representative

Patrique Mercier Recruitment FR is excited to offer a new position for a Finnish Speaking Marketplace Customer Representative. As a vital member of our customer service team, you will play a crucial role in ensuring our Finnish-speaking customers receive top-level support and assistance when using our marketplace. Responsibilities - Act as the main point of contact for Finnish-speaking customers, providing exceptional service through phone, email, and live chat. - Assist customers in navigating the marketplace, answering inquiries related to products, pricing, and order management. - Effectively resolve customer complaints and queries, ensuring timely resolution and customer satisfaction. - Document customer interactions thoroughly in our CRM system for accurate tracking and reporting. - Collaborate with internal teams to share customer feedback and drive service enhancements. - Stay informed about marketplace updates, promotions, and new products to provide customers with accurate information. - Participate in team meetings and training, contributing to a positive and supportive team environment. Requirements - Fluency in Finnish and English, with strong verbal and written communication skills. - Experience in customer service or similar roles is preferred. - Strong problem-solving skills and a commitment to customer satisfaction. - Proficient in CRM software and comfortable with digital communication platforms. - Excellent organizational skills and attention to detail. - Proactive self-starter capable of working both independently and as part of a team. - Positive attitude and enthusiasm for enhancing the customer service experience. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...