Finnish Speaking Mobile Support Specialist

Patrique Mercier Recruitment FR is delighted to offer an exciting opportunity for a Finnish Speaking Mobile Support Specialist. This role is suited for individuals who share a passion for mobile technology and excel in providing exceptional customer service. As a Mobile Support Specialist, you will assist Finnish-speaking clients with their mobile device inquiries and technical issues, ensuring a positive and effective customer experience. Responsibilities - Provide expert support to Finnish-speaking customers via phone, email, and chat with various mobile device-related inquiries. - Troubleshoot and resolve a wide range of technical problems related to mobile applications, connectivity, and device settings. - Assist customers in optimizing their use of mobile devices and provide personalized solutions based on their specific needs. - Document all support interactions and solutions accurately in the customer relationship management (CRM) system. - Coordinate with technical teams to escalate complex issues and contribute to enhancing support processes. - Follow up with customers to ensure their concerns are fully resolved and confirm satisfaction with the support provided. - Stay up-to-date with the latest trends in mobile technology to offer informed and effective support. Requirements - Fluency in Finnish and English, with strong verbal and written communication skills. - Previous experience in mobile support or technical support is preferred. - Excellent diagnostic and troubleshooting skills, particularly concerning mobile devices. - Outstanding customer service skills and the ability to communicate effectively with a diverse clientele. - Familiarity with mobile applications and support tools is a plus. - Ability to work independently and efficiently in a remote working environment. - A strong interest in technology and a commitment to ongoing professional development in the mobile industry. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...