Finnish Speaking Streaming Platform Support Representative

Patrique Mercier Recruitment FR is seeking a Finnish Speaking Streaming Platform Support Representative to join our expanding team. In this role, you will provide vital support for Finnish-speaking users of our streaming platform, ensuring they enjoy a seamless and engaging viewing experience. If you have a passion for customer service and technology, we’d be thrilled to have you on board! Responsibilities - Assist Finnish-speaking users through email, live chat, and phone, addressing their inquiries and support needs related to the streaming service. - Troubleshoot and resolve various technical challenges concerning account setup, streaming issues, and content availability. - Guide users on utilizing the platform’s features effectively to enhance their streaming experience. - Document interactions and resolutions accurately within the CRM system. - Work collaboratively with other teams to relay user feedback and suggest improvements to the platform. - Keep current on platform updates and industry developments to provide informed and relevant support. - Follow up with users to ensure their issues are fully resolved and satisfaction is achieved. Requirements - Fluency in Finnish and English, both written and spoken. - Experience in customer support or technical assistance, especially in the streaming or entertainment sector, is preferred. - Understanding of streaming technology and user experience best practices. - Strong analytical skills for effective problem-solving. - Exceptional communication skills with a focus on customer satisfaction. - Familiarity with CRM systems or support ticketing tools is beneficial. - Ability to work independently in a high-energy and fast-paced environment. Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Training - Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) - Health Insurance - Private Health Insurance - 2 Extra Salaries Per Year - And Much More...