French Speaking Email Support Specialist

Patrique Mercier Recruitment FR is excited to offer a great opportunity for a French Speaking Email Support Specialist. This role is perfect for individuals with a strong commitment to customer service and excellent written communication skills. In this position, you will be responsible for assisting French-speaking clients by responding to their inquiries via email, ensuring that their needs are met efficiently and effectively. Responsibilities - Respond to customer emails in French, providing accurate and comprehensive information regarding products and services. - Assist clients with order-related questions, account issues, and general inquiries. - Troubleshoot customer problems and deliver effective solutions or escalate issues as required. - Document all customer interactions within the CRM system for proper tracking and follow-up. - Collaborate with fellow team members to maintain high standards of service quality. - Identify common issues in customer inquiries and communicate feedback to management for process improvements. - Stay updated on product knowledge and company policies to provide reliable assistance to clients. Requirements - Fluency in French and English, both written and spoken. - Experience in email support or customer service roles is highly recommended. - Exceptional written communication skills with a strong emphasis on clarity and professionalism. - Strong analytical and problem-solving skills to handle customer inquiries effectively. - Ability to work independently and manage time efficiently in a remote environment. - Familiarity with CRM software and email management tools is an advantage. - Passionate about delivering outstanding customer service and building strong relationships with clients. Benefits - Private Health Insurance - Training & Development - Performance Bonus - 2 Extra Salaries Per Year Fully Paid Training - Fully Paid Relocation Package ( flight, transfer and hotel ) - Free Greek Lessons, discounts and other perks