Account Manager, North America

Account Manager About the Role We're looking for an Account Manager in North America to guide designers from their first demo to becoming paying customers. You'll own a pipeline of trial accounts: running tailored demos, engaging trial users, clearing blockers and converting them to paid. You'll work within established playbooks, and what you hear from designers will shape our product and how we present it. We’re happy to consider candidates based anywhere in North America. What You'll Do Run tailored product demos and walkthroughs for interior design and architecture studios Proactively engage trial users through Intercom, email and video calls Guide new studios through onboarding so they're confident using Programa day to day Identify blockers to conversion, resolve what you can and escalate complex issues Introduce new customers to Programa Pay and help them get set up to invoice with it Capture structured feedback from trial users and share recurring friction points in CX reviews Help refine our demo messaging and playbooks Represent Programa at local design events and on webinars About You Interior design or architecture experience OR; 2 years experience B2B SaaS where your customers were designers or architects Confidence running demos and commercial conversations with studio owners Organized and disciplined about tracking activity and pipeline Clear, warm communication across video, email and chat Nice to Have Experience with Intercom and a CRM Experience at a fast-growing startup Salary & Benefits Competitive salary Company wide ESOP Paid time off and US public holidays Paid parental leave Hybrid working for our Melbourne team, fully remote for everyone else Join a company at an exciting inflection point with genuine global scale ahead Every application is personally reviewed by a member of our team, no automated filtering here. We take the time to genuinely consider each candidate. We'll only be in touch with applicants whose experience and skills closely match what we're looking for at this stage. If you don't hear from us within 3 weeks, please take this as confirmation that we won't be moving forward with your application this time around.