Customer Success Representative

We're looking for a Customer Success Representative to join our team. About Us We are a group of hackers from Amsterdam that came together to boost digital security of big organisations. We use a hacker-first approach in a revolutionary way, looking at security platforms and leveraging new cloud technologies to achieve unprecedented scalability. This enables us to run 1000+ (ML-based) scans and tests on potentially 1000+ clients in parallel. Thus, providing continuous, real-time insight into the attack surface of our clients and finding critical vulnerabilities that could result in million dollar data breaches or ransomware attacks. To learn more about our company, see our website. What You'll Achieve Join our adventure early: We’re an early-stage startup with a small tight-knit team, so you will get to know and work with all of us - Professional and Personal Growth: This is an opportunity for you to add value, learn from your peers and interact with experienced individuals during your journey at Hadrian, working directly with Hadrian's CFO - Make a big impact: You’ll make a foundation difference to building Hadrian as a best-in-class offence-based digital security platform What You'll Do - Collaborate with customers to gather and document requirements, then ensure the requirements solve a customer’s business objective(s) through project outcomes and deliverables - Liaise between customers and internal departments (sales, engineering, marketing, etc.) in order to ensure that all milestones and requirements are met - Champion product features on behalf of customers, and participate in product discussions - Build Hadrian's Customer Success methodology and frameworks - Deliver data-driven benchmarking, insights and recommendations aimed at expanding customer programs and strategic presentations to customer executives that help illustrate the value of services and progress towards customers’ high-level security - Support customers with escalations and keep them up to date on progress toward resolution in the event of any product<>customer mediations What You'll Love - Tight-knit team of brilliant people - Commute allowance (and a Swapfiets bike subscription) - Snacks, drinks and socials - Flexible working - Work-from-home budget and laptop - Joyful team retreats - Generous stock package What We Look For - 3-5 years of experience in a customer-facing services role - Ability to organise and execute projects in a consistent, repeatable and reliable manner - Excellent time management, communications, decision making, presentation, human relations and organisation skills - IT Service Management and Service Delivery (ITIL certification preferred) - General knowledge of cloud technologies, IT operations, project management operations. Technical conversational knowledge in the following areas: capacity, utilisation, and security basics How does this all sound to you? Would you like to join?