Technical Consultant - ServiceNow ITOM

We are seeking a highly skilled Technical Consultant – ServiceNow with strong expertise in CMDB, Discovery, and Integrations. The ideal candidate will have 4+ years of hands-on experience and a proven ability to design, implement, and maintain robust CMDB architecture and enterprise-grade integrations. This role is heavily focused (70–80%) on CMDB, ITOM (Discovery), and Integration capabilities, with exposure to ITSM and other modules as secondary. Roles and Responsibilities - Lead the design, implementation, and ongoing optimization of CMDB architecture, ensuring data accuracy, governance, and scalability. - Own and manage ServiceNow Discovery, including configuration, troubleshooting, and continuous improvement. - Design and implement integrations using REST, SOAP, MID Server, and Integration Hub, ensuring seamless data flow across systems. - Define and maintain CMDB data models, CIs, relationships, and reconciliation rules aligned with best practices. - Collaborate with stakeholders to gather requirements and translate them into technical solutions focused on CMDB and integrations. - Perform CMDB health checks, audits, and data normalization to ensure high data quality and compliance. - Develop and maintain custom scripts (Business Rules, Script Includes, APIs) to support CMDB and integration use cases. - Troubleshoot and resolve issues related to Discovery, integrations, and CMDB data inconsistencies. - Participate in client discussions, providing technical expertise specifically around CMDB strategy and integration architecture. - Support ITSM and other modules (Service Portal, HAM, etc.) as secondary responsibilities when required. - Work in Agile environments with active participation in sprint planning, backlog grooming, and delivery cycles. - Comfortable working in Agile environments with active sprint participation and backlog grooming. Qualifications - 4+ years of hands-on experience in ServiceNow development and implementation. - Strong expertise in: - CMDB (mandatory) - Discovery (mandatory) - Integrations (REST, SOAP, MID Server, APIs) (mandatory) - Good understanding of CMDB data modeling, CI relationships, and governance frameworks. - Experience with Integration Hub, external system integrations, and API-based architecture. - Working knowledge of ITSM and other modules (secondary focus). - Strong scripting skills (JavaScript, Glide APIs). - Excellent communication skills with the ability to interact with both technical and business stakeholders. - ServiceNow certifications (CSA, CAD, CIS – Discovery/CMDB preferred).