Community Manager

Your mission Your profile We’re looking for a Community Manager to own and grow our community across Discord, Reddit, our native community platform, and the comment sections of our social media profiles. This is a hands-on role for someone who genuinely loves community work — you'll spend your days moderating conversations, running programs that keep members engaged, and turning community feedback into insight the rest of the team can act on. You'll work closely with Product, Marketing, and Support to shape a broader community strategy focused on engagement and retention, not just day-to-day upkeep. What You'll Do - Own day-to-day community management across Discord, Reddit, and our native community platform — moderating discussions, answering questions, and keeping the tone warm and on-brand. Manage the comment sections across our social media profiles: responding to questions and feedback, moderating spam and abusive content, and routing support issues to the right team. Build and maintain community guidelines, moderation policies, and escalation paths that work across all of our community and social channels. Recruit, train, and support volunteer moderators and community ambassadors. Partner with Product, Marketing, and Support to surface community and social feedback and feed it into roadmap and messaging decisions. Design and run engagement programs — AMAs, events, contests, challenges — that grow participation and retention Track community health metrics (active members, retention, sentiment, response times, including social comment response rates and sentiment) and report on trends to the team. Draft and distribute community communications: announcements, changelogs, FAQs. Identify, nurture, and recognize community champions and superusers, including engaged followers on our social channels. Monitor conversations across community platforms and social comments for emerging issues, bugs, or reputational risks, and escalate appropriately. Contribute to the team's broader community strategy, helping set goals and priorities for growth and retention. About us Shibari Study exists to foster human connection through thoughtful, high-quality shibari education. We make it easier for people around the world to learn safely, practice consistently, and grow with confidence. Our small team strives to combine craft, sensitivity, pedagogy, and design to build an experience that feels intuitive and inspiring while supporting students, teachers and studios world-wide.