IT Specialist (SysAdmin)

Join the NIH as an IT Specialist (Systems Administration) and help power the technology behind groundbreaking clinical care and research. You'll manage and modernize mission-critical Windows, virtualization, storage, compute, and backup infrastructure; solve complex technical challenges; strengthen security, reliability, and recovery; use automation to improve operations; and collaborate across NIH to keep essential Clinical Center systems running securely and effectively 24/7. Major duties: Administer and support Windows Server, directory services, virtualization, compute, storage/SAN, and backup and recovery infrastructure supporting NIH Clinical Center clinical care and research systems. Monitor system performance and diagnose and resolve infrastructure, availability, interoperability, and service-restoration issues using logs, monitoring tools, diagnostics, and other technical information. Strengthen system security through hardening, security baselines, privileged-access management, patching, and vulnerability remediation. Plan, test, document, and implement upgrades, migrations, configuration changes, hardware and firmware maintenance, and other system lifecycle activities using established change-control practices. Develop and use PowerShell, scripting, and automation to improve repeatability, reduce manual administration, and support efficient infrastructure operations. Collaborate with system owners, application teams, support staff, vendors, cybersecurity personnel, and other NIH technical organizations to resolve incidents, coordinate changes, and maintain reliable services and approved interfaces. Develop and maintain technical documentation, configuration records, operating procedures, implementation steps, and recovery documentation. Qualifications: For the GS-11, GS-12 and GS-13 grade level, you must have have IT related experience demonstrated by paid or unpaid experience obtained in either the private or public sector, and/or completion of specific, intensive training that demonstrates that I possess each of the following four competencies: 1. Attention to Detail - is thorough when performing work and conscientious about attending to detail; 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; 4. Problem Solving - identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. You qualify at the GS-11 level, if you meet one of the following qualification requirements: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-09 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: 1. Installing, configuring, maintaining, or supporting Windows Server systems and related directory services, including services, accounts, permissions, patching, or system settings; 2. Supporting virtualized server environments and related compute, storage, or backup and recovery resources; 3. Diagnosing and resolving server or infrastructure problems using system logs, monitoring tools, operating-system diagnostics, or other technical information; and 4. Performing systems administration maintenance and security activities such as system patching, access administration, backup and recovery, system hardening, vulnerability remediation, or approved configuration changes. OR Completed a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks, OR 3 full years of progressively higher level graduate education leading to such an equivalent doctoral degree You qualify at the GS-12 level, if you meet one of the following qualification requirements: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-11 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: 1. Administering Windows Server systems and related directory services, including configuration, patching, account or permission administration, performance monitoring, and troubleshooting; 2. Administering virtualized server environments and supporting compute, storage, storage area network, or backup and recovery infrastructure; 3. Diagnosing and resolving production infrastructure problems involving interactions among server operating systems, directory services, virtualization, compute, storage, backup and recovery, or supported applications; and 4. Implementing system security and lifecycle activities such as system hardening, privileged-access controls, security patching, vulnerability remediation, upgrades, migrations, or significant configuration changes. You qualify at the GS-13 level, if you meet one of the following qualification requirements: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-12 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: 1. Independently administering and optimizing production server infrastructure involving Windows Server, directory services, virtualization, compute, storage or storage area network resources, and backup and recovery capabilities; 2. Diagnosing and resolving complex or recurring infrastructure problems involving interactions among multiple systems components using logs, monitoring information, performance data, or other technical evidence to identify root causes and corrective actions; 3. Evaluating and implementing infrastructure security requirements, including system hardening, privileged-access controls, security patching, or vulnerability remediation, while considering operational impacts and system dependencies; and 4. Planning and coordinating major infrastructure upgrades, migrations, system replacements, capacity changes, or other significant production changes and developing or refining technical approaches to address complex systems administration requirements. A combination of education and specialized experience that meets the qualification requirements for this position at the GS-11 grade level. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Do not copy and paste the duties or specialized experience from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview application questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/13086087