IT Manager

Role description: • Own the performance of Group IT shared services. Set priorities, agree service levels and use service reporting to drive improvements in reliability, efficiency and service quality. • Lead and develop the Group IT team. Set objectives, delegate responsibilities and align internal resources and specialist providers with service and project priorities. • Manage supplier relationships, contracts and service commitments. Review performance, resolve escalations and secure value from outsourced services. • Deliver approved infrastructure and shared-service transformation, including modernisation, migration and consolidation. Ensure business readiness, continuity and effective operational handover. • Define shared IT service and infrastructure standards. Partner with country IT teams to align local practices and integrate with Group services. • Oversee the reliability, capacity and scalability of the infrastructure supporting operational monitoring and data platforms. Coordinate requirements and changes with Operations as the platform and application owner. • Lead major incident coordination for shared services, communicate business impact and ensure recurring problems are resolved. • Prepare budget proposals and investment business cases; manage approved expenditure, forecasts, licences and subscriptions. • Ensure shared services meet Group cybersecurity requirements, with effective access controls, risk management, change control and tested recovery arrangements. Qualifications: • A degree in IT, engineering or a related discipline, or equivalent professional experience. • A strong record in IT operations, infrastructure or service delivery, typically 8+ years, including at least 3 years leading technical teams or service providers. Equivalent demonstrated experience will be considered. • Experience managing shared IT services in an international organisation and working effectively with business functions and local IT teams. • Proven delivery of infrastructure modernisation, cloud or workplace migrations, and measurable service improvements. • Experience managing budgets, contracts and investment proposals, with the ability to explain technical choices and costs to business stakeholders. • Sound technical judgement across on-premises and cloud infrastructure, Microsoft workplace and identity services, networking, cybersecurity and service continuity. • Practical IT service management experience, including service levels, incident and problem management, change control and supplier performance. • Preferred: ITIL Foundation or higher certification. Relevant project management, cloud or security certifications are an advantage. • Preferred: experience in telecommunications, infrastructure services or another distributed operational business. • Clear communication, effective people leadership and sound judgement in prioritising work and allocating internal and external resources. • Languages spoken: professional working proficiency in English. French is a plus. • Based in Romania and willing to travel internationally, including Africa.