Senior Endpoint Experience Engineer

Abou The Role - Build, configure and maintain Windows 11 and macOS (MacBook) device images and engineering standards, ensuring a consistent and high-quality end-user experience across the global estate. - Manage and administer endpoint platforms using Microsoft Intune and SCCM/MECM, including policy configuration, compliance baselines, and device lifecycle management. - Design, package, test and deploy applications across Windows and macOS environments, ensuring reliable and efficient software delivery through Intune and SCCM. - Scan, identify and remediate endpoint vulnerabilities across Windows and macOS devices using appropriate tooling, evaluating severity, potential impact and exploitability to prioritise remediation effectively. - Collaborate with Cyber Security, Compliance and Service Management teams to ensure endpoint environments remain secure, compliant and aligned with organisational standards. - Track vendor patch releases and manage the timely deployment of OS and application patches across the endpoint estate in a prioritised and controlled manner; recommending mitigation measures, such as configuration changes, where immediate patching is not feasible. - Act as a senior escalation point for the global support team, providing expert-level troubleshooting and guidance on complex endpoint issues across Windows and macOS platforms. - Develop a strong understanding of business processes and how they interact with endpoint technology, using this context to inform engineering decisions and support priorities. - Continually review, update and improve endpoint engineering processes, procedures and standards to drive operational excellence and efficiency. Work Experience/Background Essential - Ability to work in a challenging and dynamic environment - Experience of providing production and development support for business critical applications and servers - Ability to communicate and work effectively with other IT staff, e.g. developers, desktop support - 5+ Years of experience specialising in Microsoft Azure technologies - Bachelor’s degree in Engineering, computer science, or equivalent work experience. Desirable - Experience of working in a financial background is preferred. Technical Skills Essential - Extensive knowledge of Windows Server/Client operating systems and services. (MCSA preferred) - Active Directory, Group Policy, ADFS, Azure AD, Conditional Access and SSO, DHCP, DNS - Microsoft SCCM / MECM, Jamf - Patch My PC - PowerShell scripting in enterprise production environments - Microsoft Intune / Endpoint Management - Intune update rings - Windows 10 & 11 desktops - performance troubleshooting and optimization. - General networking experience Desirable - Extensive knowledge of the Microsoft Azure Cloud Adoption Framework (Certified Azure Admin Associate) - Extensive knowledge of the Microsoft 365 E5 suite of services (M365/Identity/Security Certified) - A good understanding of the Azure technologies Competencies - Self-motivated individual that can work under their own initiative with minimal supervision - Able to deal effectively with external suppliers and providers. - Able to communicate effectively with end users, management, and other teams - Take ownership of issues and follow through with them until resolution - Excellent written and verbal communication - Teamwork and interpersonal skills - A willingness to learn and keep up to date with technologies