Facilities Maintenance Specialist

Hi there, we’re Article. 👋 Since 2013, we have been redefining the furniture industry one sofa at a time. It’s not easy; it requires solving challenging, meaningful problems. This is where you come in. As our Facilities Maintenance Specialist, you will design, implement, and oversee Article's multi-site facilities maintenance program across our fulfillment centers, retail stores, office environments, and future physical locations. Why We Need You As Article expands its retail store presence and warehousing network, keeping our physical infrastructure running safely, smoothly, and efficiently is critical. We are establishing Health, Safety & Facilities (HSF) as an independent function to support our expanding physical presence, allowing our operational leaders to focus on core business execution while you own facility standards, preventative maintenance frameworks, vendor governance, and equipment reliability. In this role, you will take full ownership of our multi-site maintenance strategy across both retail and fulfillment centers. You will bridge the gap between day-to-day warehouse machinery—specifically material handling equipment like forklifts and electric pallet jacks—and broader facility operations like HVAC, fire and life safety, dock doors, janitorial service contracts, and landlord obligations. Moving us from spreadsheets to modern computerized maintenance management systems (CMMS), you will build scalable maintenance playbooks that keep our fulfillment centers and retail stores running without a hitch. Within your first few months, you’d step into our Jacksonville fulfillment center, take governance of our work order platforms, establish material handling equipment maintenance plans, and align vendor contracts across landlord and tenant responsibilities for both retail and warehouse sites. In a year, you’ll be proud to say you’ve streamlined our facilities operations, established clear service SLAs across national vendors, mitigated operational risks, and built a scalable maintenance foundation to support Article's growth across North America. Why Article? As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your career within a company that is actively scaling its physical presence. About the Health, Safety & Facilities Team You will report to the Compliance and Maintenance Manager as a core member of the Health, Safety & Facilities (HSF) team. You’ll work closely alongside our Safety Specialist team, site leaders, and cross-functional partners across Retail, Fulfillment, Procurement, Legal, and Finance. Our team operates on a clear boundary model: HSF owns facilities standards, preventative maintenance frameworks, vendor governance, and compliance visibility, while local operational teams maintain line authority over daily site execution. We thrive on a collaborative, first-principles problem-solving culture where systems thinking and proactive communication are key to keeping our team and facilities safe. This is a hybrid position based out of our Jacksonville, FL fulfillment center (working 3 days on-site and 2 days remotely per week), with open flexibility to support other sites as needed.