Sales Order Administrator

Your Role: As a Sales Order Administrator, you will focus on ensuring the efficient and accurate processing of customer purchase orders, shipments and sales related enquiries. Reporting to the Sales Order Processing Manager, you will support excellent customer service and seamless operations across Sales, Finance and Logistics. In this pivotal role, you will maintain strong customer relationships, ensure orders are fulfilled in line with company standards and procedures and collaborate with internal teams to deliver an exceptional experience. What You’ll Be Doing: - Processing customer orders promptly and accurately, ensuring all documentation and system records are correct. - Acting as the first point of contact for customer enquiries, delivering timely and professional responses via phone and email. - Maintaining up to date and accurate sales and customer records in the database and ERP system. - Coordinating with internal teams including Finance, Operations, Warehouse and Purchasing to resolve queries and keep customers informed about stock, delays, deliveries and returns. - Ensuring customer orders, returns and repaired products are despatched accurately and on time, including the preparation of export documentation where required. - Handling and resolving customer complaints or objections effectively while maintaining a positive customer experience. - Supporting the preparation and follow up of quotations, RMA processing and credit requests. - Assisting with monitoring and proactively following up on backorders or delayed shipments to manage customer expectations. - Participating in continuous improvement initiatives by suggesting ways to streamline the order process and improve customer satisfaction. - Ensuring compliance with company policies, export regulations, data privacy requirements, Health and Safety guidelines as well as ISO 9001 and ISO 14001 procedures at all times. What You’ll Need: - Computer literacy with proficiency in Microsoft Office, Google Suite and business systems such as Syspro or similar ERP systems. - Strong communication skills with clear, professional written and spoken English. - Excellent attention to detail and the ability to work to deadlines under pressure. - A collaborative, flexible and reliable approach as a strong team player, particularly in providing telephone cover during business hours. - Desirable experience in Sales Order Processing, Customer Service or Warehouse Operations within a technical or software related environment. - Desirable familiarity with carrier portals such as UPS or DHL, alongside an understanding of RMA and export procedures. What's in it for you? At Pico Technology, we are not just about creating world class test and measurement tools, we are about creating an inspiring workplace where every team member can thrive. If you are looking to escape the ordinary and take on a varied and rewarding role, this is your chance to join a company where your skills will make a real impact. At Pico, every voice is heard and you will be valued as an essential part of our team. Join us on this exciting journey where appreciation and opportunity await you. Are you ready to apply? If you are as excited as we are, hit the apply button below and let us get your next chapter started. For any queries, reach out to Fee Jones (fee.jones@picotech.com) We cannot wait to welcome you on board!