Team Leader with German

Job Title: Team Leader with German Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Essential Functions/Core Responsibilities - Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements - Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly - Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations - Communicate expectations to employees and provide timely updates - Provide subject matter expertise in handling escalated customer calls as needed - Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities - Stay current on internal work processes, policies and procedures. Attend required manager development training - Promote the Concentrix values through both behavior and attitude, including being an advocate for team members Candidate Profile - Team Leader experience is mandatory - Languages: German C1/C2 + English - Highly motivated individual with skills to develop and coach team members to achieve performance expectations - Work well under pressure and follow through on items to completion - Strong communication skills, both written and verbal - Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable - Ability to mentor, coach and provide direction to a team of employees - Willingness to work a flexible schedule Location: Remote in Poland Location: POL Katowice - Global Office Park-Bldg C Flrs 2 & 3 Language Requirements: Time Type: