Team Leader (Division 7) (Internal)

Requirements - Proven customer service, and ICARE values demonstration - Applicant has to be in the Company not less than 6 months - Readiness to work all shifts - Advanced English is required - Attendance record of ≥95% (last 12 months) - Ability to train new onboarding teammates - Capacity for crisis management and resolving the issues - Project management outside of working hours - No Warning Letters in the previous 6 months - No criminal activities missed in the last 6 months - <6 incidents in the last 6 months - No white cards in the last 6 months - Leadership Academy completed or ongoing Responsibilities: - Teaching ICARE values to everyone on a daily basis - Training new team members to the best of your ability by providing commitment and support to their learning - Maintaining a professional work environment by following internal policies and having the team focused on work - Developing, coordinating, and enforcing systems, policies, procedures, and productivity standards - Filling out and monitoring of the team's achieved results through norms - Communicating job expectations via meetings, briefings and 1on1s - Monitoring, and appraising job results - Coaching and mentoring all members of the team when it comes to personal and professional growth - Disciplining staff by enforcing policies and procedures and being transparent with management - Continuous self-improvement and education, maintaining professional and technical knowledge by attending educational workshops and reading recommended books - Maintaining the quality of service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements to ensure efficiency and efficacy of the operation - Production of reports and other communications as requested - Mandatory monthly team meetings - Mandatory weekly meeting attendance #LI-DNI