Principal Forward Deployed Engineer

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Principal Forward Deployed Engineer Remote role, open to U.S. based candidates. PRIMARY PURPOSE: The Principal Forward Deployed Engineer (Foundry & AIP) within the Transformation Office owns the technical outcome of Sedgwick’s Palantir engagement. This is a hands-on, customer-facing engineering role responsible for co-developing production claims capabilities on Palantir Foundry and AIP alongside Palantir’s own forward-deployed engineers — and for ensuring that what is built remains a Sedgwick asset. Operating at the intersection of software engineering, applied AI, and operational problem-solving, the Principal Forward Deployed Engineer is the person Casualty transformation leadership calls directly. The role shapes ambiguous examiner workflows into ontology, pipelines, Workshop applications, and AIP agents; sets the technical terms of co-development with Palantir; and enforces the graduation and portability conditions that keep Foundry and AIP an accelerator rather than the permanent claims platform. The Principal is not a people manager and not a vendor manager. The Principal writes production software, sits with examiners, and is accountable for whether the Palantir stream lands on shared Sedgwick substrate or forks it. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES · Owns the technical outcome of Palantir Foundry and AIP delivery for the claims control tower and related Casualty transformation initiatives, from problem shaping through production operation. · Co-leads delivery with Palantir’s forward-deployed engineering lead as a peer: shared backlog, shared repositories in Sedgwick accounts, shared definition of done. Palantir does not ship into a black box Sedgwick later accepts. · Leads ontology design for claims, parties, coverage, events, and examiner work — object types, link types, actions, and restricted views — as versioned artifacts Sedgwick owns and can materialize outside Foundry. · Establishes and enforces the graduation gate for Foundry and AIP work: customer-facing, SLA-bearing, Tier 1 claims-impacting, or hard-to-reproduce artifacts are rebuilt on Sedgwick’s paved road rather than promoted in place. · Ensures no business logic, workflow definition, or canonical event contract exists only as a Foundry configuration. Durable copies live as Sedgwick-owned, version-controlled artifacts. · Architects and builds production Foundry pipelines, Code Repository transforms, Workshop applications, and AIP Logic / agent workflows, personally contributing code, not only reviewing it. · Defines the interface between Foundry / AIP and the enterprise platform: identity (Entra, agent vs. human), governed write-back to Juris services, consumption of approved Kafka / CTS event contracts, and evaluation / provenance requirements. · Partners directly with Casualty business leadership, examiners, and operations to shape problems in the workflow — sitting with users, leaving with a scoped build, and refusing work that would wire new capability onto a process known to be broken. · Represents the Palantir stream on the AI Engineering design council. Escalates architecture conflicts with enterprise standards (portability, model egress, semantic-layer ownership, PHI handling) rather than absorbing them quietly into Foundry. · Sets engineering standards for Foundry and AIP co-development: code quality, markings and security, observability, evaluation of AIP outputs, and human-in-the-loop confirmation for consequential claims actions. · Provides technical guidance and mentoring to the Senior Forward Deployed Engineer and to Palantir FDE counterparts on Sedgwick domain, data, and operating constraints. · Leads complex troubleshooting, root cause analysis, and performance optimization for business-critical Foundry pipelines, Workshop applications, and AIP agents. · Evaluates and recommends whether a capability should remain on Foundry / AIP, graduate off it, or never have been built there — and makes that recommendation with a named owner and a removal path. ADDITIONAL FUNCTIONS AND RESPONSIBILITIES · Performs other duties as assigned. · Travel as required, including regular on-site work with claims operations and with Palantir delivery teams. QUALIFICATIONS Education & Licensing Bachelor’s degree in Computer Science, Engineering, or a related quantitative discipline from an accredited college or university required. Master’s degree preferred. Experience Ten (10) or more years of software engineering experience, including at least four (4) years in a forward-deployed, embedded, or customer-facing engineering role delivering production systems with the business rather than from a backlog handed over the wall, or an equivalent combination of education and experience. Hands-on production experience with Palantir Foundry (ontology, pipelines / transforms, Workshop, Code Repositories) required, or demonstrably equivalent experience owning a comparable operational ontology and application platform in a large enterprise. Experience leading technical delivery in a multi-party environment (vendor FDEs, internal engineering, business operations) without people-management authority. Experience in insurance, claims, healthcare, or another heavily regulated operational domain preferred. Skills & Knowledge - Expert software engineering skills in Python and TypeScript or Java, with strong SQL and Spark / PySpark for Foundry transforms and enterprise data integration - Deep, hands-on command of Palantir Foundry — Ontology, Pipeline Builder and Code Repositories, Workshop, Actions, Functions, restricted views and markings — sufficient to design, build, and operate production applications - Working command of Palantir AIP (AIP Logic, Agent Studio / AIP agents, tool use, evaluation) sufficient to ship examiner-facing agents with provenance and human confirmation, not demos - Ability to design a semantic / ontology model that maps to a canonical business object model Sedgwick owns, rather than treating Foundry objects as the system of record - Ability to integrate Foundry and AIP with enterprise platforms (Snowflake or equivalent lakehouse, Kafka / event backbones, REST APIs, Entra ID) using approved, non-invasive patterns against systems of record - Advanced judgment on what belongs on a low-code / accelerator platform and what must be rebuilt as owned services; ability to enforce that line with vendor and business stakeholders - Ability to walk into a design session with examiners or operations leaders and leave with a shaped problem, scoped build, and explicit non-goals - Strong mentoring, collaboration, and technical communication skills with the ability to influence Palantir FDE leads, architecture, security, and business transformation leadership - Ability to move at the speed of a vendor delivery team while maintaining the collaborative relationships required inside a large-scale enterprise IT and risk landscape - Ability to meet or exceed Performance Competencies WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodation. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! 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